Defective/Damaged Items- It is your responsibility
to thoroughly inspect the item for any defects or damages
caused during shipping. You have 3 business days,
from the day you receive your order, to contact our Customer
Service Department by phone or by email to make arrangements
and we will be more than happy to exchange the item for you.*
Cancellations- You have
until shipment confirmation to cancel your
order or purchase. Once the shipment has been confirmed, the
cancellation will be treated as returns. All cancelled transactions
with credit card purchase might assess additional fees, if
the credit card companies have a fee associated with reversing
charges.*
Returns – Remedy Chairs
has a 30-day satisfaction guarantee, if for
any reason that you are not satisfy with your purchase, within
30 days of receipt, we will gladly arrange for the refund.
The item must be in transit within the 30 day time period
referenced above. Because Remedy Chairs offer free shipping
to all customers, in a case of return of the merchandise,
your full refund will be the invoice price less the fees associated
with the delivery and the return of the item.*
*All returns/exchange/cancellation items
are subject to inspection by Remedy Chairs to ensure that
the items are in its original, “new” condition
and the defective/damages items, are not due to misuse or
unauthorized alterations. All exchange/refunds are limited
to one per customer. All items must be in its original packaging
with the manual and all accessories. All items shipped back
to us must have an authorization code to be accepted by our
receiving department. You may contact our Customer Service
Department at 1-866-585-8158 or by email at support@rememdychairs.com
to obtain the code. Remedy Chairs reserve the right to change
this Return Policy at any time.
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